Paying your device plan agreement

When you agreed your device plan agreement with us, you’ll have set up a monthly Direct Debit. Your payment schedule will show the amount you need to pay each month.

If you have more than 1 device plan agreement, they will have separate Direct Debits.

Looking for ways to pay your airtime bill? Don’t forget it’s separate from your device plan agreement. You can find out more on our ways to pay support page.

Find out more about your device plan agreement.

You can find more information on your device plan Direct Debit and other ways to pay using the following links: 

Pay by Direct Debit
Pay by Debit Card


Direct Debit

Your device plan Direct Debit will have been set up when you took out your device plan agreement. 

If you’d like to change your Direct Debit details or the payment date, please get in touch with us.

Cancelling your Direct Debit

You can cancel the Direct Debit any time by contacting us, or your bank.

If you cancel your Direct Debit within 3 working days of the payment due date, it will still be taken on the previously agreed date. 

To avoid possible charges from your bank, please make sure you have enough money in your account to pay the Direct Debit or contact your bank to discuss available options.

If you cancel your Direct Debit you must make other arrangements to pay your device plan agreement.   

You can set up a Direct Debit again by contacting us.


Pay by debit card

Important: You cannot use a Credit Card to make a payment to your device plan account. 

On the Three app 

  1. Open the Three app

  2. Select Manage your plan

  3. Under Device Plan agreement, select Pay your loan  

  4. Choose which device loan you want to pay and follow the options

  5. Select Pay now to complete the payment

In My3

  1. Log in to your account with your email address and password

  2. Beside Device Plan agreement, select Pay your loan 

  3. Choose which device loan you want to pay and follow the options

  4. Select Pay now to complete the payment
     

With an agent / over the phone

Get in touch with us and we'll help you make a payment.


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