Paying your device plan agreement

When you take out a device plan agreement with us, you agree to pay by monthly Direct Debit. We’ll send you a payment schedule that covers your: 

• Monthly payment amounts 
• Monthly payment dates 

Your Direct Debit will show on your bank statement as H3GDEVICEPAYMENT or H3GD P with your device plan agreement loan ID as the reference.  

If you have more than 1 device plan agreement with us, they’ll have separate IDs and will be paid by separate Direct Debits. 

Yes, you can make additional payments towards your device plan whenever you want, meaning you pay it off more quickly. When you make an additional payment, you have 2 options: 

• Reduce your monthly payment amount – your monthly payment amount goes down, but you still have the same number of payments left to pay
• Reduce the number of monthly payments you have left to pay - your monthly payment amount stays the same, but you have fewer payments left to make

Once you’ve made your additional payment, we’ll send you an updated payment schedule to confirm your chosen option.  

You can do this by:

• Using My3 or the Three app 
• Or contacting us

Additional payments can only be made using a debit card that’s in your name. If you’re using Apple Pay or Google Pay, please make sure your debit card is selected.  

Making an additional payment does not affect your Direct Debit. It will continue to be taken as agreed. 

Yes, you can pay your device plan agreement in full at any time. You can do this by: 

• Using My3 or the Three app 
• or contacting us

You can only pay using a debit card that’s in your name. If you’re using Apple Pay or Google Pay, please make sure your debit card is selected.

Yes, you can. You can change your Direct Debit details or the payment date by contacting us.  

Find out more about changing your payment date.

You can cancel your device plan Direct Debit by contacting us or your bank. To stop your next Direct Debit from being taken, please cancel 3 working days before the payment due date. If you cancel within this timescale, your payment will still be taken on the previously agreed date and will be cancelled from that date onwards. 

If you cancel your Direct Debit, you must pay any further payments manually or by setting up a new Direct Debit. Alternatively, you can pay the outstanding balance in full to settle the account.   

You can set up your Direct Debit again any time by contacting us. 

The best thing to do is to contact us as soon as you can. We can go over your available options and find a solution that works for you.  

If there’s a delay in making your device plan monthly payment(s), or you’ve already missed a payment, this may affect your credit score.

How to get financial support