About the end of contract notification

At Three, it’s important to us that you’re able to find the right deal that meets your needs. When you near the end of your contract, we’ll send you a notification to let you know the options available to you.

What does this mean for me?

When your contract is coming to an end, we’ll let you know and send the following information:

  • Your current monthly subscription price including any discounts, and what the cost will be after the end of your minimum commitment period.
  • Your Contract end date.
  • Details on the services included in your plan, such as calls, texts, and data allowances. We’ll also let you know about any other services you have associated with your plan, like Go Binge, Go Roam, and third-party services. If there are changes to these services after the contract end date, we’ll include that information too.
  • The options available to you now that you’re reaching your contract end date, including doing nothing and carrying on with your current services or switching to a new contract with Three or another provider.
  • Details on how to terminate your contract. You can do this now without paying a cancellation fee.

 To help you to find the right plan, we’ll also recommend a deal for you based on our published prices. This will include:

  • A SIM Only plan based on the one you’re currently on.
  • A SIM Only plan based on your data usage over the last three months.
  • An offer to upgrade your plan.

When will I be notified?

We’ll contact you within 10 to 40 days before the end of your minimum term.

How will I be notified?

We’ll notify you by letter or email depending on your marketing preferences and account type.

How does Go Binge affect my recommended tariffs?

If you’re on one of our plans that offers Go Binge and you’ve been using the service, the amount of data used will be incorporated into the total usage shown on your letter.

For example, if you’re on one of our Advanced plans with a 12GB data allowance, and typically use 8GB of your data each month and 10GB of Go Binge data each month, it’ll appear on your letter or email as 18GB.

If Go Binge is included in your plan and you want a full breakdown of your chargeable usage before deciding what plan works for you, check the Three app.

For more information on Go Binge, check out our dedicated Go Binge landing page.

I’ve just upgraded, why have I received this letter/email?

The letter/email has been sent to you because you were close to your contract end date. As you’ve proactively contacted us to upgrade already, you don’t need to do anything.

I’d like to discuss my options with you

Great, just contact us and we’ll be happy to help.

I’d like to leave Three

If you'd like to leave Three, everything can be done easily online, with a text, or on the phone.

You’ll need your PAC (Port Authorisation Code) if you want to take your number with you. If you’d prefer to leave your number with us and get a fresh one from your new provider, you’ll need a STAC (Service Termination Authorisation Code).

All you need to do is give either of the numbers to your new provider. They'll handle everything for you.

You can get your PAC or STAC online by logging into your My3 Account, via a text or contacting us.

If you’d like more information, you can visit Leaving Three.

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