Leave Home Broadband

Not happy with your 4G or 5G Home Broadband or having trouble with it? 

Before you cancel, here are some steps that may help:

• Getting slow speeds? Try moving your hub to a better position, such as a window sill. And make sure it’s not covered or obstructed in any way.
• The Three app can help you find the best place for your 5G hub. You can use it to run diagnostic checks, too.

Tried our Home Broadband and decided it’s not for you? Both our 4G and 5G Home Broadband come with a 30-day money-back guarantee. If you’ve had yours for less than 30 days and would like to cancel, please contact us.

We'll need 30 days' notice to cancel your Home Broadband contract. To give notice, please contact us.

Please note: if you cancel before the end of your contract term, you may be charged an early termination fee. The fee covers the remaining monthly charges covering your minimum contract term. You can find out more in our price guide.

To help us assist you quickly, please have your Home Broadband number ready. 

1. On a device connected to your Home Broadband, open a web browser, type 192.168.8.1 into the address bar and click Go
   
2. Enter the password found on the back or base of your Home Broadband hub
3. Select My device
4. Your broadband number will show under My number

If you’d like to move to a new broadband provider – One Touch Switch is the easiest way to do it.

All you need to do is contact your new provider – they’ll take care of the rest, including cancelling your current broadband account.

Find out more about One Touch Switch

Your 5G Home Broadband hub is Three’s property, and you must return it to us if you decide to cancel your contract.

If you don’t return it, you’ll be charged a non-return fee.

You can find more information on this in our Home Broadband terms and conditions.

Please note: 4G hubs and eero devices don’t need to be returned to us if you’ve cancelled.

Your final bill will arrive within 38 days of your account being closed. As you pay your monthly charge in advance, you’ll continue to get and pay your monthly bill until your final bill arrives. Any overpayments will be credited to your final bill.

If you cancel before the end of your contract term. an early termination fee will be included in your final bill. 

Find out more about your final bill