Looking to leave Three Mobile Broadband? While we’d love for you to stay, if you’ve made up your mind, we’re here to help make it as easy as possible for you.
We’d recommend checking when your contract ends. Because, if you decide to leave us before the end of your minimum contract term, you may be charged an early termination fee. You can find out more about early termination fees in our price guides.
Want to find out when your contract ends? Or joined us in the last 30 days but have changed your mind? Log into My3, or contact us on 0333 338 1082 or Live Chat.
You can also check your outstanding charges by logging into My3 or texting INFO and your date of birth (DDMMYY) to 85075.
If you’d like to leave us and take your number to a new network, you’ll need a Port Authorisation Code (PAC).
If you’ve already requested your PAC and are having trouble with it, please get in touch with us.
If you don’t want to move your number to a new network, all you need to do is get in touch and give us 30 days’ notice. You’ll need to have your Mobile Broadband details to hand.
Important: If you leave before the end of your contract term, you may be charged an early termination fee. You can find out more in our price guide.
If you want to take your number with you when you leave us, you’ll need a PAC. It lets you take your number to a new network and is valid for 30 days. It’ll be 9 characters long, made up of 3 letters and 6 numbers.
E.g. ABC277604
You can get your PAC by contacting us on 0333 338 1082 or by using Live Chat.
Follow these steps to get your PAC on My3 or the Three app:
Your PAC and its expiry date will then be shown immediately. And if you’re leaving before your contract end date, your early termination fee will also be shown.
You can come back and check your PAC information at any time – it’ll be displayed under Manage your plan.
If you’ve only got 1 number with us, you can get your PAC by texting PAC and your date of birth (DDMMYY) to 65075.
E.g. PAC060385
We’ll reply with your PAC immediately. And if you’re leaving before your contract ends, we’ll also include any early termination fees.
Important: if you’ve got more than 1 number with us, please call 0333 338 1082 to get your PAC.
If your PAC hasn’t arrived or you’ve requested the wrong code, please get in touch with us.
Whatever you decide to do with your Three number, you’ll still have to pay any final charges or settle any outstanding balances.
If you leave us while still within your minimum contract term, an early termination fee will be added to your final bill. You can find out more about early termination fees in our price guide.
Do you have 2 lines with us? If you cancel your main account within 30 days of taking out your second line, your Connect Together discount will be removed.
Got 3 or more lines with us? If you cancel your main account and one of your additional lines is a qualifying plan, your Connect Together discount will continue to be applied.
Yes, you can log into My3 to view and pay bills for up to 6 months after closing your account.
When you leave us, any insurance contracts related to the plan you’ve closed will also come to an end.
Any feedback you have helps us make your experience better.
