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Dealing with nuisance calls

Unwanted calls can be a real hassle, so we’ve put together this guide to help you avoid them.

Luckily there’s plenty you can do yourself to keep nuisance or spam calls to a minimum. The first thing we recommend is simply not responding to nuisance numbers. So, if you don’t recognise a number, think twice before picking it up or calling back.

When signing up to websites or online stores, it’s important you always check the small print. A lot of sites include tick boxes during the sign-up process, and often ask whether you’re happy for your details to be shared with third parties. If you don’t give that permission, fewer companies will be able to get hold of your number.

We also recommend registering with the Telephone Preference Service (TPS). The TPS is a free service that stops companies calling people without permission. Think of it as a bouncer for your phone number.

To sign up with TPS, you can:

  • Visit their website
  • Call them on 0345 070 0707
  • Text ‘TPS’ and your email address to 85095

If you’re getting nuisance calls from a particular number, you might be able to block it on your phone using the ‘Call reject’ feature. To find out more, select your phone type below:

If you’ve tried everything but still can’t stop a nuisance caller, get in touch.After a few questions, we’ll start investigating your case right away.

If you’ve received threatening calls, contact the police as soon as possible. If you think you or your family might be in immediate danger, phone 999 right away.

Otherwise, call the local police station directly or use the non-emergency number, 101. Make sure you take a note of your Crime Reference Number.

Once you’ve spoken to the police, contact us and we’ll investigate the calls for you. You’ll just need to give us your Crime Reference Number. We’ll then pass this to our Malicious Communications Bureau, who will be in contact within 7 days.

They’ll ask for a few details about the calls, such as dates, times, and the caller’s number. Once they have that information, they’ll open a case and start investigating.

The last thing we want is to be a nuisance! So, if you’re getting unwanted calls or messages from us, get in touch and we’ll sort it.

If you’re experiencing persistent nuisance or malicious calls, one option is to change your number. Find out how using our handy guide to changing your number.

If you need more help with anything, start a Live Chat to talk to one of our advisors.

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