Understanding roaming costs
Find out how to manage costs while roaming abroad. From setting up a Spend Cap to our fair use policy and worldwide data roaming limit.
Spend Cap
If you’re on Pay Monthly, you can use a Spend Cap to control how much you can spend over your monthly allowance.
When roaming abroad, remember to set your Spend Cap to an amount that will cover any Go Roam passes, daily roaming charges or Data Passports you may need.
Worldwide Data Roaming Limit
To help you manage your spending abroad, we’ve set a worldwide data roaming limit of £45 plus VAT a month. We’ll text you when you reach 80% and 95% of this limit.
You can change your data roaming limit by contacting us. Calls from abroad or a device on another network will be charged at standard international rates.
Don’t want to get roaming cost notifications? Text Stop to 330. Text Start to 330 to get them again.
Our fair use policy
If you’re travelling to any of our Go Roam destinations, our fair use policies will apply when using your allowances.
More on our Go Roam in Europe fair use policy
More on our Go Roam Around the World and Around the World Extra fair use policy
Surcharges
Surcharges will apply if you meet all of the following criteria:
- You have UK data, minute or text allowances left to use
- You’ve reached the fair usage limit for at least 1 of your UK allowances
- You’re in a Go Roam destination
Surcharge amounts:
- Data – 0.3p a MB
- Minutes and texts – surcharge amount and out-of-allowance rates are the same. Please see our Price Guide for more information.
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