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Cancel your Home Broadband contract

Our 30-day money-back guarantee. Our 5G and 4G Home Broadband comes with a 30-day money-back guarantee for peace of mind. If you’ve tried it and it’s not for you, contact us, and we’ll arrange your refund.

Before you go

If you’re not satisfied with your 4G or 5G Home Broadband, here are a few things to try before cancelling:

  • If you’re struggling to get great speeds, try positioning your router on a window sill
  • Use the Three 5G Broadband app to find the best location for your hub and run diagnostics
  • If you're still having trouble, check our device support page for more tips.

Cancelling your contract

If you're within the last 30 Days of your minimum contract term, you can give 30 days notice to cancel your contract.

5G Home Broadband customers

Your 5G Home Broadband hub is Three’s property, and you must return it to us if you decide to cancel your contract.

You can find more information on this in our Home Broadband Terms and Conditions.

If you decide to leave us within your minimum contract period, you may be charged an early cancellation fee. This will be equivalent to the monthly charges remaining during your minimum term of agreement. Find more info about this in our price guides.

If you’d like to cancel your contract, please contact us.

You’ll need your Home Broadband number to hand when you get in touch. 

How to find your Home Broadband number: 

  1. On a device connected to your Home Broadband, open a web browser and go to: 192.168.8.1

  2. Enter the password found on the back or base of your Home Broadband Hub

  3. Select My device 

  4. Your broadband number will show under My number

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