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Make an insurance claim

Before starting a claim, please check your coverage in your insurance terms.

Start your insurance claim

Which type of insurance do you have with us?

I have Three Rescue - purchased before 6 March 2020[1]

Start a Three Rescue claim opens a new window

I have Three Insurance – purchased after  5 May 2020[2]

Start a Three Insurance claim opens a new window

If you’d prefer to make a claim over the phone, get in touch with us.
Find out more about Three Rescue and Three Insurance.

After you make a claim

You’ll receive a confirmation email telling you what to do next. For all claims, please follow these steps:

  • Switch off any device locks like Find My on iPhone and Google Accounts on Android, otherwise we won’t be able to help
  • Back up your personal data
  • Remove the SIM card and any accessories
  • If we’ve asked you to post your device to us, please use the pre-paid shipping label we send and follow the steps outlined in your confirmation email

In the event of theft or loss, we’ll need to a copy of the police report as soon as possible. The police report should have an IMEI number and a description of the event – including the date, time and location. We may also check your account to confirm that you’ve reported this to Three and that your SIM card has been blocked.

If you’ve made a claim and you need to check its progress, contact us.

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  • Three Rescue™

    Three Rescue™ is administered by Asurion Europe Limited ("Asurion"), which is authorised and regulated by the Financial Conduct Authority (authorisation no. 502545), registered address: Three Rescue™, PO BOX 670, Brentford, TW8 1DA.

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  • Three Insurance

    Three Insurance is administered by SquareTrade Limited, which is authorised and regulated by the Financial Conduct Authority (“FCA”) (authorisation No. 538538) in the United Kingdom. Registered office: 5 Golden Square, London, W1F 9BS, United Kingdom. The insurer is Starr International (Europe) Limited, the underwriter of this policy, whose registered office address is at 30 Fenchurch Avenue, London EC3M 5AD, United Kingdom. Company number 9654797. Starr International (Europe) Limited is authorised by the Prudential Regulation Authority (“PRA”) and regulated by the FCA and the PRA. Check the FCA and PRA registration here, (opens in new tab) or call +44 20 7066 1000.

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