SIM Support

Activate your SIM

Activating your SIM is easy. Choose your reason for activating and we'll get started.

Activate my SIM

No need to activate your SIM, just pop your SIM in your phone and switch it on. After a couple of minutes it will connect to the network.

Activate my eSIM

Just pop your SIM into your new device and switch it on. We'll then text you to let you know we have started activating it. It should be activated in 2 hours but it can take up to 24 hours. When we're done, we'll text you to ask you to restart your device, and then you're good to go!

Other SIM Support

Lost or Stolen

If your phone's lost or stolen, don't worry. Contact us, we're here to help.

Finding your SIM number

To register for My3, you'll need your SIM card number. Our easy guide will tell you how to find it.

Using Dual SIM devices

We've got some tips on how to use dual SIM devices.

Order a replacement SIM card

If you need a replacement SIM, follow our easy steps to get a new one.

About SIM adapters

If you've been given a SIM adapter because you upgraded to a new phone or SIM plan, find out more about using it.

Different SIM sizes?

Learn the difference between different SIM sizes.

eSIM Support

Find out more about using an eSIM with your device.