Find out what to do if your device has been lost or stolen.
Need to replace your SIM card? Our handy support guide has everything you need to know.
Just received a replacement SIM? Find out how to activate it with this quick and easy form.
Setting up your new SIM is easy. Check out this guide to get you started.
Find out more about activating your new Pay As You Go SIM.
If you've just upgraded and need help activating and using your new SIM, we've got you covered.
If you've upgraded to a new phone or SIM plan, you may have been given a SIM adapter. Find out more about using it in our handy support guide.
Get help understanding the differences in SIM card sizes here
To register for My3, you'll need to provide us with your ICCID number. Check out our straightforward instructions for getting your ICCID number.
Using a Dual SIM device? Our handy support guide has everything you need to know.