Lost, stolen or damaged phone?

With Three Rescue™ we'll replace it the next day**.

Did you buy Three Rescue™ before 7 September 2016

Terms & Conditions and policy information, make a claim or continue a claim

If you bought insurance with us before 2014, find out how to make a claim on our older insurance.

Three Rescue™ Damage Cover protects against the risk of damage including cracked screens or liquid damage, whilst Three Rescue™ Full Cover protects you from damage, loss or theft should your device be lost or stolen.

Either way you get a replacement the very next day**, so your social life can get back on track. Hooray.

Terms and conditions and claim excess fee apply.

More about Three Rescue™.

One call, all done*, Next day replacement**, Submit a claim online 24/7***

Manage your policy.

Find out more about

  • Buying Three Rescue™
  • Policies on multiple devices
  • Cancelling your Three Rescue™ policy
  • Contacting Three Rescue™
  • Making a complaint about Three Rescue™

Managing your Three Rescue™ policy.

Make a claim.

Find out more about

  • Making a claim
  • What's covered by Three Rescue™

Help making a Three Rescue™ claim.

Make a claim.


Continue a claim

* Most enquires will be dealt with in one call. Occasionally however, additional calls may be necessary.

** Next day delivery in mainland Great Britain only for claims completed before 8.30pm Monday to Friday, or 2.30pm on weekends. Excluding Bank Holidays. If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20, credited to your bank account within 30 days. We don’t offer ‘new for old’ cover so any replacement device you receive may be refurbished to ‘as new’ standard, using original equipment manufacturer parts.

***Submit a claim online 24 hours, 7 days a week. You can claim online at any time or on the phone between 8am and 9pm Monday to Friday, or 9am to 6pm on weekends (closed on UK Bank Holidays).

Three Rescue™ is administered by Asurion Europe Limited (‘Asurion’), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB. The Insurer is Liberty Mutual Insurance Europe Limited (‘Liberty’), which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205). Hutchison 3G UK Limited is registered in England company number 03885486. Registered office address: Star House, 20 Grenfell Road, Maidenhead, Berkshire SL6 1EH