Using the internet in the European Union
To help you control the cost of using the internet on your phone or with your Mobile Broadband dongle in the EU, we’ve set an EU roaming data limit of £43 for all of our customers.
If you’ve arrived at this page because you’ve been sent a text alert about your data limit, then please choose from the options below:
I want to keep my £43 roaming data limit
If you want to keep the £43 limit in place, you don’t need to do anything. When you reach your phone or Mobile Broadband limit, you won’t be able to carry on using the internet in the European Union. Your new £43 monthly limit will be reset on the date specified in the text alert we send you – it’ll either be from your billing date if you’re a Pay Monthly customer, or from when your SIM was first activated if you’re a Pay As You Go Customer.
I want to change my £43 roaming data limit
If you want to change your phone or Mobile Broadband EU data roaming limit, you need to get in touch with us in the following way:
If you’re a phone or Mobile Broadband customer, call +44 7782 333 330 and select the option to speak to an advisor and change your EU roaming data limit. This call will be free of charge if you’re calling from your 3 phone, whether you’re in the UK or elsewhere in the EU, but if you’re not calling from a 3 phone you’ll be charged standard international call rates.
Mobile Broadband customers can send an email to EUdataroaming@3mail.com. The email address you contact us from must be the one registered with us. You can register your email address using the link below:
You'll also need to include a contact number so that we can call you back.
Business customers
To change the roaming data limit on your phone just call +44 7782 333 330 (free from a 3 phone). To change your Mobile Broadband data limit, please send an email to business.services@3mail.com with ‘EU roaming data limit’ in the subject line of the email. The email address you contact us from must be the authorised email address for your business account, and you’ll need to include a contact telephone number so that we can call you back.
