Using the internet abroad.
To help you control the cost of using the internet on your phone or with your Mobile Broadband device when you’re abroad, we’ve set a worldwide data roaming limit of £42.50.
If you’ve arrived here because you’ve been sent a text alert about your data limit, then please choose from the options below:
I want to keep my worldwide data roaming limit.
If you want to keep the £42.50 limit in place, you don’t need to do anything. When you reach your phone or Mobile Broadband limit, you won’t be able to carry on using the internet worldwide. Your new £42.50 monthly limit will be reset on the date specified in the text alert we send you – it’ll either be from your billing date if you’re a Pay Monthly customer, or from when your SIM was first activated if you’re a Pay As You Go Customer.
I want to change my worldwide data roaming limit.
There’s an automatic data roaming limit set up on your account of £42.50 to help prevent bill shock. If you want to change your phone or Mobile Broadband worldwide data roaming limit, you need to get in touch with us in one of the following ways:
- If you’re a phone or Mobile Broadband customer, call +44 7782 333 330 and select the option to speak to an advisor and change your worldwide data roaming limit. This call will be free of charge if you’re calling from your Three phone, whether you’re in the UK or elsewhere in the EU/EEA.Calls from other international destinations may be charged at our standard international call rates.
- Mobile Broadband customers can send an email to EUdataroaming@3mail.com. The email address you contact us from must be the one registered with us. You can register your email address using the link below:
You'll also need to include a contact number so that we can call you back.
- If you’re a Business customer and you want to change the data roaming limit on your phone, call +44 7782 333 330 (free from a Three phone). To change your Mobile Broadband data limit, please send an email to firstname.lastname@example.org with ‘Data roaming limit’ in the subject line of the email. The email address you contact us from must be the authorised email address for your business account, and you’ll need to include a contact telephone number so that we can call you back.