Three’s Returns & Exchange Policy

For customers with one of the following plans: Three Your Way Airtime Plans, Three Your Way Connect Plans, Three Your Way SIM Only and Three Your Way Connect Data SIMs

For all customers who joined from 12 September 2026:

For all customers who joined after the 30 January 2023 and before 12 September 2026 on a Mobile Broadband or Home Broadband Package:

For all customers who joined before 30 January 2023 or joined after 30 January 2023 on one of our Advanced Plans:

If you are a Business Customer:

Fraudsters may try to persuade you to return your handset to a false address, so that they can either intercept or receive your device.

For example, a device may be ordered on your account, then the fraudster may contact you and advise you to return the handset to an incorrect address.

To return a device to us under the money back guarantee, call the Returns Team on: 0333 338 1039. The team will assist you and provide all the steps so that we can safely track and process your device.

Three will never contact you to arrange a return. We will send you a prepaid envelope or a courier returns label with the following address:

Ingram Micro Services Ltd
Communications House
Vulcan Road North
Norwich
NR6 6FE

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