What rights do you have?
Right of access to personal information
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
Request for Access to Personal Information form (PDF). If you can't download the form, we can send you a copy - please call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 35p per minute) from a Three phone or 0333 338 1001 from any other phone.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. If you would like to exercise the Right to Erasure, please email DPA.Officer@three.co.uk
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and
(ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing).
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances.
For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information;
(ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead;
(iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims;
or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
You can update your details directly through My3 or alternatively contacting our customer services team.
Check our support page for more info on how to update your personal information.
Right to data portability
Learn more about Data portability (PDF).
Right to complain to the relevant Data Protection authority
If you want to contact us about any of your rights or complain about how we use your information, please contact our customer services team – we’ll do our best to help but if you’re still unhappy, you can contact the Information Commissioner’s Office (ICO). Their website http://www.ico.org.uk/ has details on how to contact the ICO.
Right to withdraw consent
You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
Right to object to a decision which is based solely on automated processing
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. Please contact our customer services department if you wish to assert this and we will review your request.