Your bill explained

• What’s included in my bill?
• Where can I find my device payments?

Watch the video or read the summaries below for a full breakdown of each section. 

Looking for a quick overview instead? In short, your bill is split into these sections:

This section shows:

• The period of time the bill covers
• Your account number
• The date the bill was issued 
• Your unique bill number
• The number of connections on your billing account

If you’ve only got a single connection, your Three phone number will display here instead. 

If you’ve transferred a number to Three, you’ll see 2 connections: your ported number and the temporary number issued with your contract.

This section shows:

• Previous bill balance
• Payments received
• Any balance brought forward to this bill 

This section shows:

• Monthly recurring charges
• Charges, discounts, and credits
• Usage charges
• VAT

This is the total of your monthly recurring charges. They’re usually the same each month, but may be higher if the billing period is any longer than a month. This can happen on:

• Your first bill
• A bill following a plan upgrade or change 

This is a breakdown of any other usage charges outside of what's covered in your monthly package. They can include:

• Calling abroad
• Roaming in a non-Go Roam country

This is a breakdown of any other usage charges outside of what's covered in your monthly package. They can include:

• Calling abroad
• Roaming in a non-Go Roam country

We’re legally obligated to show the breakdown of VAT on your monthly bill.

You’ll see a combination of monthly recurring charges, other charges, discounts, and credits, plus the VAT applied.

Finally, you’ll see the total charges after VAT and the total amount due to be taken on your payment date.

This is the total amount due for payment and the date the payment is due by. The amount will include any balance brought forward from the previous month too.

If you’ve taken out a device plan agreement for a new phone, smartwatch, tablet or laptop, then your first bill will include:

• The total cost of the devices excluding VAT​
• The amount of VAT ​
• The total cost of the device including VAT​
• Any upfront payment you made towards the device costs​
• The full amount of your device plan agreement​

If you bought your device in-store, these details will be shown on your receipt instead.​

Remember, the monthly payments for your device won’t show on your airtime bill and will be paid via a separate Direct Debit.